What collection and delivery covers
Our collection and delivery service is set up for items that are awkward to move, expensive to replace, or simply too delicate to leave in the back seat. We collect from homes, offices, galleries and studios in Parkhurst, Johannesburg and service areas including Pretoria, Midrand, Sandton, Rosebank, Cape Town and Durban. For larger jobs, we can also coordinate multiple items in one run so the packing, loading and return trip are handled properly.
This service is commonly used for framed artworks, mirrors, canvas pieces, glass-front frames and grouped orders going to a single address. We plan the pickup around access, parking, lift use and building rules, which matters in busy areas and shared buildings where security counters, loading bays or no-parking times can slow things down.
- Single item or multi-item collection
- Pickup from home, gallery, office or studio
- Return delivery after framing, repair or reframing
- Careful handling for glass, mirrors and oversized pieces
How the process works from pickup to return
The process starts with your enquiry through the contact form, where you share the item size, where it is located, and whether it needs packing, wrapping or special access arrangements. If the piece is especially large or valuable, we may ask for photos and measurements so we can plan the right vehicle and loading method. For gallery work or multiple frames, we can map the route and sequence the pickups to save time.
On collection day, the team checks the item condition, confirms labels or job notes, and loads it using protective wrapping and vertical support where needed. Once the work is complete, the same careful approach is used on delivery. If there is installation involved, we can discuss wall type, fixings and hanging height in advance so the return visit is efficient and tidy.
- Submit your details and item information through the contact form
- Receive a collection plan based on size, fragility and location
- Item is collected, handled and logged for the workshop
- Returned or installed once framing, repair or finishing is done
Handling standards for fragile and valuable pieces
Framed works need more than a quick lift and load. We use protective wrap, edge protection and secure stacking for transport, with extra care for glazing, stretched canvas and mirrors. When a piece has loose backing, damaged corners or old fittings, we note it before transport so the item is not put under unnecessary strain during the trip. In summer humidity, especially on the coast, we also keep an eye on moisture-sensitive materials and advise on safe timing where needed.
For oversized pieces, the vehicle and handling plan depend on the dimensions and weight. A slim gallery frame and a heavy mirror do not move the same way, and a narrow staircase in a townhouse is very different from an office lift. Our team is used to working around tight access, apartment blocks, security estates and municipal loading restrictions, which helps avoid damage at pickup and delivery points.
- Protective wrapping for corners, surfaces and glazing
- Secure transport for vertical and oversized pieces
- Condition notes taken before and after handling
- Access planning for stairs, lifts and tight entries
Turnaround times and scheduling
Turnaround depends on the scope of the work, the number of items and where the pickup or delivery needs to happen. Simple return deliveries can often be scheduled once the framing or repair work is ready, while larger gallery or corporate runs may need a fixed route and set date. For urgent projects, especially exhibition changeovers or event installs, let us know early so we can check capacity and timing.
Within Johannesburg and Pretoria, collection windows are usually easier to coordinate on weekdays, while some coastal routes may require more planning because of distance, traffic or building access rules. If the job involves several framed items, we may split the delivery into phases so the first pieces can go out while the remaining work is still being finished. That keeps projects moving without rushing the last details.
We will always confirm the expected time frame before collection, and if the plan changes due to weather, access issues or traffic delays, you will be informed straight away. The aim is to keep things practical and avoid surprise call-backs.
Pricing approach for local and intercity runs
Pricing is based on the size and number of items, collection distance, ease of access and whether the job includes return delivery only or both pickup and installation. A single small frame collected in Parkhurst will cost differently from a multi-item gallery run in Cape Town or a fragile mirror delivery to Durban. We keep the pricing straightforward, with the transport portion quoted according to the practical time and handling involved.
For repeat clients, galleries and businesses with regular moving needs, we can quote on a project basis. That is often the best option for exhibitions, office fitouts or bulk framing orders where items move in batches. If your building has security requirements or limited loading times, we factor that into the schedule so there are no delays on the day.
- Quoted according to distance, size, weight and handling time
- Project pricing available for galleries and repeat clients
- Extra care factors included for glass, mirrors and oversize work
- Access issues and special delivery rules discussed upfront
Ongoing care after delivery
Once the frame is in place, a little maintenance goes a long way. We recommend checking the hanging points and wall fixings every 6 to 12 months, especially in busy commercial spaces or homes where doors, vibration or cleaning can shift a frame over time. In coastal areas, inspect the backing and glazing edges a bit more often because salt air and humidity can affect fittings and paper over time.
If a frame has been moved, bumped or stored for a period, it is worth checking for dust ingress, loose corners, or warping before rehanging. For galleries and offices that rotate work regularly, scheduled collection and delivery intervals make sense because they reduce damage from repeated handling. If you need recurring transport for seasonal displays or exhibitions, we can set that up around your calendar.
Our team also advises on how to store framed pieces safely between moves. Keep them upright, away from direct sun and not stacked flat on the floor where moisture or pressure can mark the frame. That simple habit can save a lot of repair work later.
Key facts
| Collection types | Single items, multi-item runs, gallery batches and return deliveries |
|---|---|
| Item sizes | Small frames to oversized mirrors and large artwork |
| Service areas | Parkhurst, Johannesburg, Pretoria, Midrand, Sandton, Rosebank, Cape Town and Durban |
| Handling methods | Protective wrap, edge protection, secure stacking and vertical transport |
| Typical turnaround | Confirmed per job, based on item count, route and workshop schedule |
| Maintenance interval | Check hanging points and fixings every 6 to 12 months |
